Set of features MyAnt offers to you:
- Set your own caller id name and number that will show to your contacts.
- Real time monitoring of agents with monitor, listen and barge.
- Record 100% of the calls or allow the agents to control when the system records.
- Utilize blending with the same agent being able to seamlessly take a predictive call, robocall or inbound call.
- Real time monitoring of the contacts being dialed.
- Setup Inbound numbers and assign them to a specific campaign for inbound or call blending to the agents.
- Implement and simple or sophisticated IVR ACD solution for any campaign.
- Schedule Callbacks Give your Agents the customizable scripting that they need to lead them through the Contact interaction.
- Easily configurable with integrated database fields. There are 3 options to play a message to your contacts.
- Wait for Beep & Agent Drops: If the agent chooses this option the system will immediately disconnect the agent and then automatically wait for the beep from an answering machine to play the chosen message.
- Play & Hang-up & Agent Drops: If the user chooses this option the system will immediately disconnect the agent and immediately play the chosen message to the Contact.
- Play Message with Agent: If the agent chooses this option the system will immediately play the chosen message to the agent and Contact.
- Blind Transfer, Warm Transfer and 3-way Conferencing. Email your Contact while the agent has them on the phone.
- Easy screen pop for CRM or third party applications. Create custom database fields with a simple interface.
- Create Custom Dispositions Assign Contacts to specific agents which allows for Sr. collectors, closers or verifiers to work their own queues.
- Allow an Administrator to import a list of phone numbers into the Do Not Call List or they can be added individually.
- Importing Contacts into a Campaign with an easy to use drag and drop interface.